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Buy with confidence from PowerEx Direct. All purchases you make on this site are backed by a 30-day money back guarantee. If our product doesn't perform the way it is supposed to, contact customer service at 1-800-376-9992 or customercare@mahaenergy.com to request a refund. Non-defective returns may be subjected to a restocking fee.
Most products are covered by PowerEx's one year warranty. See item details for exact warranty duration.
In the event that you need to return a product, always contact our customer service department by online form Customer Care Form or by phone at toll free 1-800-376-9992 to obtain a return authorization number.
Returns without RMA number will be refused.
Back Orders
While we try to maintain sufficient inventory for immediate shipping, certain items may be back ordered for a short period. When your order includes a backordered item, our customer service department will give you a courtesy email or phone call shortly after receiving your order to advise you of the wait time.
We will not charge your credit card for backordered items until they actually ship.
Technical Support
You will receive high quality support by e-mail and telephone. Before contacting technical support, you might want to visit our support page at http://www.mahaenergy.com/store/support.asp first as your questions may have already been answered.
You can reach technical support at 1-800-376-9992 or via the online support form: Tech Support Form
Ordering & Your Privacy
PowerEx is a Hacker Free Zone, the security of your information is our highest
priority.
PowerEx Direct provides secured shopping services powered by Verisign's
Secured Socket Layer (SSL) encryption.
Here at PowerEx, we value your privacy. All of the information
you provide, such as phone number, e-mail, address, and payment
information, will be stored on a secure server and can only be
accessed by authorized personnel. Your personal information will
not be shared or sold for any reason.
Customer Care
Here at PowerEx, your complete satisfaction is our ultimate goal.
If you require assistance or have any questions, please contact
our customer service department toll free at 1-800-376-9992 (8:00AM
to 5:00PM Pacific Time) or e-mail customercare@mahaenergy.com
You should expect three e-mails from PowerEx concerning your order:
- Order reciept confirmation: you will receive an order confirmation
within a few minutes after placing your order. You should verify
the order.
- Shipment Notifications: We will notify you when your order ships.
- Tracking Information: We will send your the tracking numbers
so you can check the shipment status with the carrier.
You can always contact customer service by e-mail at customercare@mahaenergy.com
or by phone at toll free 1-800-376-9992 to inquire your order
status.
Shipping
For orders received before 4:00PM Pacific Time, they will be
shipped the same dayprovided that:
- Items ordered are in-stock.
- The supplied credit card number can be authenticated.
If you need the product immediately, you should telephone our
customer service department at 1-800-376-9992 to make sure that
the order is received correctly.
Available services include:
-Airborne Ground - 1 -5 Business Day Delivery (Usually faster
than UPS ground)
-Airborne Express Next Day Air - Delivery by Noon the following
business day.
-Airborne 2nd Day Air - Delivery by 5pm on the 2nd business day.
- UPS Ground: For 1-5 business day delivery. See map below for
more accurate UPS Ground delivery time:
-USPS Priority Mail: Usually 2-3 Business Days to Alaska and Hawaii.
We also ship via USPS Priority to APO Addresses.
International Shipping
-For orders received before 4:00PM Pacific Time, they will be
shipped the same dayprovided that:
- Items ordered are in-stock.
- The supplied credit card number can be authenticated.
-Airborne Express - Canada: Usually Next Business Day Delivery by 12:00pm (We cannot guarantee next day delivery to Canada due to customs restrictions)
-USPS Global Priority Mail - Canada: Usually 5-10 Business days
to Canada
-Airborne Express Delivery to 57 Countries including Australia,
New Zealand, Hong Kong, Singapore, Japan, India, South Korea,
Malaysia, Taiwan, the United Kingdom, Brazil, Mexico, France,
Spain, Belgium, Germany, Greece, Italy, Netherlands, Norway, Sweden,
Switzerland, and Portugal. Usual delivery time to destination country within 48 hours (Customs Clearance does vary)
Payment
All prices listed on our site are payable in US Dollars (USD).
PowerEx Factory Outlet accepts major credit cards issued from
both US and International banks:
- VISA
- MasterCard
- Discover
- American Express
We do not charge customers for paying by credit card. Cash On
Delivery (COD) is not accepted at this time. Established business
accounts may qualify for term payments.